Choosing the right therapist is a personal journey. At Emerald Counselling Services, a free 20-minute consultation is available to help get a sense of the therapy approach used and assess whether it feels comfortable and supportive. Emerald Counselling Services is dedicated to supporting individuals affected by cancer or chronic illness—whether through a personal diagnosis or as a caregiver.

Ensuring clients feel heard and comfortable throughout therapy is a top priority.

At Emerald Counselling Services, a free 20-minute consultation is offered to help determine if the services are the right fit for individual needs. Following the consultation, both initial and follow-up sessions are $160 for a 60-minute appointment.

Therapy is covered under most extended health benefit plans. Insurance coverage may be available to you through your provider. However, benefit plans vary, so it is important to check with your insurance provider to confirm the details of your coverage, including whether services provided by a Registered Social Worker (with a Master of Social Work – MSW) are included.

Emerald Counselling Services uses a secure telehealth platform to ensure your privacy and confidentiality. Each client is asked to upload a credit card to their secure online profile for billing purposes. After each session, the card on file will be charged automatically, and a receipt marked as paid will be emailed to you.

While credit card is the preferred method of payment, e-transfers are also accepted.

Emerald Counselling Services currently offers appointments during evenings and weekends.

Emerald Counselling Services has a 24-hour cancellation policy. While unexpected situations can arise, at least 24 hours’ notice is requested for any cancellations or rescheduling.

Late cancellations and no-shows will incur the full session fee.

With virtual therapy, you receive the same level of professional care and support as you would in person—just from the comfort and privacy of your own home. Sessions are completely confidential and held on a secure platform to protect your privacy.

Research shows that virtual therapy is equally effective for many mental health concerns. It also offers greater flexibility and eliminates the need to travel, making it easier to prioritize your mental health.